Log In - NDAX® | Sign In to Your Account
A clear, friendly guide to signing in safely to your NDAX account — including best practices for login, multi-factor authentication, troubleshooting and official resources.
Why safe sign-in matters
NDAX is a regulated Canadian cryptocurrency trading platform and — like any financial service — your account is only as secure as your sign-in practices. Strong passwords, multi-factor authentication (2FA), and awareness of phishing attempts prevent unauthorized access and keep your funds safer.
Security basics before you log in
Before entering credentials, always confirm you're on an official NDAX domain or the official mobile app. Use a password manager to generate and store complex passwords, enable 2FA (ideally an authenticator app rather than SMS), and avoid public Wi-Fi when accessing sensitive accounts.
What NDAX recommends
NDAX publishes guidance on account security, login processes, and multi-factor authentication — consult their official support pages whenever you're unsure or need step-by-step troubleshooting.
Step-by-step: signing in (best practices)
Follow a short checklist each time you sign in to minimize risk:
- Type the official NDAX URL or open the official NDAX mobile app (don’t follow links in random emails).
- Confirm the site certificate (padlock) and correct domain.
- Enter your email/username and password stored in your password manager.
- Complete 2FA — use an authenticator app (TOTP) when possible.
- If you receive an unexpected email or SMS related to your NDAX account, do not click embedded links; go to the site directly.
Tip: If you suspect an email is fraudulent, forward it to NDAX support and do not click anything in the message.
Troubleshooting common login problems
Forgot password or locked out
Use the platform's “Forgot password” flow; if that fails, contact NDAX Support through official channels. Do not provide your password, full 2FA codes, or private keys to anyone claiming to be support via social media.
2FA issues
If your authenticator app is lost or unreachable, follow NDAX’s recovery steps — often these include identity verification and support ticket creation to re-enable access. For details consult the NDAX login & MFA support pages.
Protecting your session
After signing in, log out from shared devices, enable device management (if available), and review active sessions and withdrawal settings. NDAX also provides optional features like withdrawal email confirmations — enable any extra layer you’re offered.
Recognizing phishing and fake sites
Phishing sites try to mimic the login screen. Red flags include strange domain names, poor grammar, unexpected pop-ups requesting full 2FA codes, or urgent-sounding emails asking you to “verify now” via a link. When in doubt, type ndax.io directly in your browser or use the official app store link.
Official NDAX resources (10 links)
Below are 10 official NDAX pages and resources — quick access when you need help, legal information, or the official apps. Each is presented with a colorful link button so you can see them at a glance.
What to do if you think your account was accessed
If you suspect unauthorized access: change your password immediately, revoke API keys and active sessions, disable withdrawals where possible, and contact NDAX Support. Keep records of timestamps and any emails you received — this helps the support team investigate quickly.
Privacy, compliance & legal notes
NDAX publishes legal agreements, privacy policies, and regulatory disclosures describing how personal information is handled and what protections exist. Read these documents to understand your rights and NDAX’s obligations under Canadian regulation.
Final checklist before you log out
- Close the browser tab when finished (on shared devices).
- Enable biometric unlocking on mobile apps if offered.
- Keep backup recovery codes for 2FA in a secure place.
- Regularly review legal & privacy updates from NDAX.